Terms of Service

By accessing or using Zeyntra's website, applications, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our Services.

Zeyntra provides a technology platform that connects tenants and landlords with the following services:

• Rent Support — A configured service that may provide eligible missed-rent support and payout scheduling assistance under agreed terms
• Deposit-Free Renting — Enables tenants to move into rental properties without paying large upfront deposits (in Nigeria, eliminating 1-2 years prepaid rent; in Canada, eliminating first & last month's deposit)
• AI Concierge (Zeyn) — An artificial intelligence assistant that helps users navigate the platform, answer questions, and manage their rental experience
• Rent Power Score — A proprietary scoring system that evaluates a tenant's rental reliability
• Property Matching — Algorithmic matching of tenants with suitable properties based on preferences and qualification

Note: Not all services are available in all markets. Service availability varies by region and launch status.

To use our Services, you must:

• Be at least 18 years of age
• Be a resident of or intending to rent in a jurisdiction where Zeyntra operates (currently Canada and Nigeria)
• Provide accurate and complete information during registration
• Have the legal capacity to enter into binding agreements

When you create an account with us:

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account
• You must provide accurate, current, and complete information and keep it updated
• We reserve the right to suspend or terminate accounts that violate these Terms

During the pre-launch phase:

• Joining the waitlist does not constitute a binding agreement for services
• Pre-qualification amounts shown during the eligibility check are estimates only and subject to change based on identity verification and market conditions
• Waitlist position does not guarantee access to services or specific terms
• We reserve the right to modify waitlist criteria, availability, and timelines at any time
• Property listings shown during the briefing are representative samples and may not reflect actual available inventory

Zeyntra rent support is subject to the following terms:

• For landlords: Support terms, payment schedules, eligibility limits, and request procedures are specified in the service agreement issued upon activation
• For tenants: Participation requires ongoing compliance with your lease agreement and Zeyntra's tenant obligations
• Zeyntra reserves the right to modify support terms, support limits, and eligibility criteria with 30 days' notice
• The service is backed by the Zeyntra Reserve Pool and is not a surety bond or government-backed product
• Missed-rent support requests are subject to review and may be denied if fraud, ineligibility, or material misrepresentation is detected

Zeyntra's fee structure will be communicated to you before any paid service is activated. During the waitlist phase, no fees are charged. When services become active:

• All fees are clearly disclosed before you commit to any paid service
• Tenant service fees are expressed as a percentage of monthly rent or a flat monthly fee
• Landlord rent support fees are expressed as a percentage of supported rental income or as another disclosed market-specific fee
• All prices are in the local currency of your market (CAD for Canada, NGN for Nigeria)
• Payment terms, methods, and billing cycles are specified in your service agreement

You agree not to:

• Provide false, misleading, or fraudulent information
• Use the Services for any illegal purpose or in violation of applicable laws
• Attempt to circumvent security measures or access unauthorized areas of the platform
• Scrape, data mine, or extract data from our Services without written consent
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Use the AI concierge to generate harmful, abusive, or illegal content
• Share your account credentials with third parties
• Submit duplicate waitlist entries or manipulate the queue

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, icons, the Zeyn AI persona, the ZeynOrb design, algorithms, software, and the Rent Power Score methodology — are the exclusive property of Zeyntra Holdings Inc. and are protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use our intellectual property without prior written consent.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing:

• We do not guarantee that the Services will be uninterrupted, error-free, or secure
• Pre-qualification estimates are not guarantees of approval or specific terms
• Property listings shown are for illustration and may not be currently available
• Zeyntra is not a bank or licensed financial institution
• AI-generated recommendations are for informational purposes and should not be relied upon as financial or legal advice

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZEYNTRA HOLDINGS INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY DEMANDS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO ZEYNTRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), WHICHEVER IS GREATER.

You agree to indemnify, defend, and hold harmless Zeyntra Holdings Inc. and its officers, directors, employees, and agents from and against any demands, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content you submit through the Services

Any dispute, controversy, or matter arising out of or relating to these Terms shall first be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration administered in Ontario, Canada, in accordance with the rules of the ADR Institute of Canada.

Class action waiver: You agree to resolve disputes with Zeyntra on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

For users in Nigeria: These Terms are additionally subject to applicable provisions of the Nigeria Data Protection Regulation (NDPR) and the Consumer Protection Council Act where they provide greater protection to consumers.

We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended period of inactivity
• Request by law enforcement or government agencies

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including IP, service limitations, liability, and indemnification) shall survive.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we will provide 30 days' notice via email or in-app notification.

Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

For questions about these Terms of Service: